General terms of sale

This website, accessible at the URL https://campus.coach (the “Website”), is published by: Running Addict Campus Inc. a business corporation incorporated under the laws of Canada, registered under number 1146898-7, with its registered office located at 486 Rue Sainte-Catherine Suite 200, Montréal, QC H3B 1A6:

(Hereinafter referred to as the “Operator”).

The General Terms of Sale (the “General Terms of Sale” or “GTS”) apply exclusively to the online sale of services offered by the Operator on the Website.

The GTS are made available to clients on the Website where they can be directly consulted and may also be communicated to them upon simple request, by any means.

The GTS are binding on the client, who acknowledges having read and accepted them before placing an order by ticking the appropriate box. Confirmation of the order implies acceptance by the client of the GTS in force on the day of the order, which are kept and reproduced by the Operator.

The GTS are also systematically sent with any order confirmation transmitted to the Client by the Operator. As a result, each Client is deemed to have read and unreservedly accepted all provisions of the GTS, which will apply to all services performed by the Operator. The GTS shall prevail over any contrary clauses and conditions that may appear on the Client’s general purchase conditions or any other document originating from the Client. Unless expressly accepted by the Operator, any terms set by the Client to the contrary shall be unenforceable against the Operator. However, the Operator reserves the right to derogate from certain provisions of the GTS in the course of negotiations conducted with the Client, by establishing specific terms of sales conditions (notably through the conclusion of a service agreement) which shall be approved by the Client.

The Website is an online sales website for individual sports progress support services (hereinafter referred to as the “Service(s)”) accessible to any individual or legal person using the Website (the “Client”). Each Service featured on the Website is subject to a description outlining its essential features. The photographs illustrating the Services do not constitute contractual documents. Services comply with the applicable requirements of French law. The Client remains responsible for the terms and consequences of accessing the Website, particularly via the Internet. This access may involve payment of fees to technical providers, such as internet service providers, which shall be borne by the Client. In addition, the Client must provide and shall be fully responsible for the equipment necessary to be connected to the Website. The Client acknowledges having verified that their computer configuration is secure and in working order.

The Website also allows the one-time purchase of digital content, including, but not limited to, thematic video series (hereinafter the "Additional Content"), regardless of any subscription. This Additional Content is accessible through digital products or the community (Circle), provided that the Client still has an active account. In the event of deletion of the account by the Client, access to the Additional Content will be permanently lost, without the possibility of refund or transfer.

To place an order on the Website, the Client must first create a personal client area. Once created, to access it, the Client must log in using their user ID and secret, personal, and confidential password. It is the Client’s responsibility not to communicate their ID and password according to the provisions of the PERSONAL DATA section herein. Each Client agrees to maintain strict confidentiality on data, in particular, the ID and password, allowing them to access their client area and acknowledging being solely responsible for access to the Services via their ID and password, unless proven fraud. Each Client also agrees to promptly inform the Operator without delay in the event of loss, misappropriation, or fraudulent use of their ID and/or password. Upon successful creation of their personal client area, the Client will receive an email confirming its creation.

Upon registration, the Client agrees to:

The Client also agrees not to make available or distribute any unlawful or objectionable content (e.g., defamatory statements or content constituting identity theft), nor any harmful content (e.g., viruses). Otherwise, the Operator may suspend or terminate the Client’s access to the Website at its sole discretion.

Free subscription

This formula allows the User partial access to the platform’s functionalities, including in particular :

Monthly subscription (1 month)

This subscription is payable by one (1) month period and is tacitly renewed at each term. It gives access to all the platform’s features, including but not limited to:

Annual subscription (12 months)

This plan gives access to the same features as the monthly subscription, for a duration of twelve (12) months.

Prices and additional information

The prices applicable to each formula are indicated on the Site and the Application. Any current promotions or savings are clearly stated, temporary and not retroactive unless otherwise stated. The details of the contents associated with each formula are specified on the Site and the Application. The User acknowledges having read it before any subscription.

Change of subscription

The Client can, at any time, change his subscription from the monthly plan to the annual plan directly from his personal space. However, switching from an annual subscription to a monthly subscription is not available in self-service. To make this change, the Client must contact customer service via the chat of the Site or by email at: support@campus.coach. This request must be made no later than 48 hours before the automatic renewal date of the annual subscription. Any request received after this time will take effect for the following period.

When placing an order, the Client must select the desired Services. The Client may verify the details of their order and its total price, and may return to the previous pages to change their choice before validating it.

The Client agrees to read the General Terms of Sale in effect at the time before accepting them and to confirm the terms and any delivery charges or withdrawal fees prior to payment for their order. Order confirmation constitutes acceptance of the GTS and forms a binding contract.

The Client’s attention is particularly drawn to the order confirmation method used on the Website. When the Client places an order, they must confirm it using the “double-click” technique. This means that after selecting the desired Product(s), the Client must review, enter their payment details, and, if necessary, make any corrections to the content of their selection (identification, quantity of selected products, price) before validating it by clicking on “Confirm my order”. They must then acknowledge acceptance of these GTS before clicking on the “Confirm my order” button. The “double-click” constitutes an electronic signature equivalent to a handwritten signature. It constitutes an irrevocable and unconditional acceptance of the order by the Client.

The Operator ensures the archiving of communications and invoices on reliable and durable media to create a trustworthy and durable copy. These communications, order forms, and invoices can be used as proof of the contract. Unless proven otherwise, the data saved and stored by the Operator on the Internet or by telephone constitutes proof of all transactions made between the Operator and its Clients.

A copy of these General Terms of Sale as accepted by the Client shall be accessible to the Client on the Website so that they may consult it at all times.

Contractual information related to the order (including but not limited to the order number) shall be confirmed by email in a timely manner and no later than at the time of delivery of said order. The Operator strongly advises the Client to print and/or store said order confirmation on reliable and durable media as proof of the transaction. A digital invoice is made available to the Client in the “my Subscription” space on the Operator’s Website. The Operator also advises the Client to print and/or archive this invoice on reliable and durable media as proof of the transaction.

Any email sent to the Client regarding an order shall be sent to the email address used by the Client to log into their Client Centre.

The Operator reserves the right not to fulfill the Client’s order for any legitimate reason, particularly in the event that: The Client does not comply with the General Terms of Sales in effect at the time of their order; The Client’s order history shows that amounts are due for previous orders; One of the Client’s previous orders is subject to an ongoing dispute or litigation process; The Client has failed or neglected to respond to a request for order confirmation sent by the Operator. The Operator stores and archives the service sales contracts in accordance with applicable legislation. Upon request at the email address support@campus.coach, the Operator will provide the Client with a copy of the contract requested.

Any modification made to an order by the Client after confirmation of said order is subject to the Operator’s approval.

The information provided by the Client when placing an order legally binds the Client. Consequently, the Operator shall not be held liable in any way in the event that an error during the ordering process prevents or delays delivery.

The Client declares having full legal capacity to contract under the provisions of these GTS.

Registration is open to all capable adults and minors, provided they act under the supervision of a parent or a legal guardian holding parental authority. In no case is registration authorized on behalf of a third party, unless registration is completed by a duly authorized person to represent them (e.g., legal entity). Registration is strictly individual to each Client.

In case of a breach by the Client of any of these provisions, the Operator reserves the right to terminate the Client’s account without prior notice.

The provisions of this section also apply to Additional Content. By purchasing such Additional Content, the Client acknowledges that it is not a subscription, but a one-time access to the Additional Content linked to its personal account. The Client acknowledges and understands that the Additional Content is only accessible through the Client’s account and that in the event of deletion of said Client account, the Client will no longer have any access to the Additional Content and no transfer, refund or return of the Additional Content may be required.

The Client expressly acknowledges that any order placed on the Website is an order that creates the obligation for the Client to pay; to pay is defined as the payment of a price in exchange for the provision of the ordered Service. The Client is informed that the provision of the Service can only be made after the Operator has entirely received the amounts due by the Client. The Operator uses the online payment solution Stripe. Orders can be paid using the following payment method: Payment by credit card. Payment is made directly on the secured bank servers of the Operator’s bank, and the Client’s bank details are not disclosed within the Website. The bank details provided during the payment are protected by SSL (Secure Socket Layer) encryption technology. That way, the data is not accessible to third parties.

The Client’s order is recorded and validated upon acceptance of payment by the bank. The Client’s account will only be debited for the corresponding amount when (i) the credit card data used has been verified and (ii) the debit has been accepted by the bank that issued the credit card. The inability to debit the amounts due will result in the immediate nullity of the sale. The credit card may, per example, be refused if it has expired, if it has reached the maximum expenditure limit to which the Client is entitled, or if the entered data is incorrect.

The provisions of this Article are intended to apply also to Additional Content.

The price of the Services in effect at the time of order is indicated on the Website in Euros and does not include taxes. In case of a promotion or a sale, the Operator agrees to apply the promotional price to any order placed during the advertising period of the promotion or sale. The price is payable in Euros (€) exclusively in France. The price is payable in Canadian dollars ($CAD) exclusively in Canada. The price is payable in its entirety on receipt of the order confirmation. The proposed prices include any discounts and reductions that the Operator may grant. The total amount due by the Client and its breakdown are indicated on the order confirmation page.

The provisions of this Article are intended to apply also to Additional Content.

The Client will benefit from a withdrawal period of fourteen (14) calendar days from the conclusion of the contract, in accordance with Article L. 221-19 of the French Consumer Code. If the Client wishes the performance of a service to begin before the end of the withdrawal period, the Operator shall receive his express request by any means. The Client who has exercised its right of withdrawal for a service the performance of which has begun, at his or her express request, before the end of the withdrawal period, shall pay the Operator an amount corresponding to the service provided until the communication of his decision to withdraw; This amount is proportionate to the total price of the service agreed in the contract (and will therefore be equal to the total price of the service if the entire service has been performed). No amount is due by the Client who has exercised its right of withdrawal if his or her express request has not been collected or if the Operator has not complied with the obligation to provide information provided for in 4° of Article L. 221-5 of the French Consumer Code. In accordance with Article L.221-21 of the French Consumer Code and in order to implement this right of withdrawal under the conditions of Articles L. 221-18 and others of the French Consumer Code, the Client is invited to fill in the standard withdrawal form by clicking on the link below to send a withdrawal message. The Operator will send an acknowledgement of receipt of the Client's request for withdrawal by e-mail. Where applicable, the Client may exercise their right of withdrawal by notifying the Operator of the following information: name, geographic address, telephone number, and email address; decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail if such contact details are available and therefore appear on the standard withdrawal form). The Client may use the model withdrawal form but it is not mandatory.

The exceptions of Article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract (in particular): 1° The supply of services fully performed before the end of the withdrawal period and, if the contract imposes an obligation on the consumer to pay, the performance of which has begun with his prior and express agreement and with his acknowledgement of the loss of his right of withdrawal, when the service has been fully performed by the trader;2° The supply of goods or services the price of which depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period; 3° The supply of goods made to the consumer’s specifications or clearly personalised; 10° The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications; 12° The supply of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities which must be provided on a specific date or during a specific period; 13° Of the supply of digital content without a tangible medium whose performance began before the end of the withdrawal period and, if the contract subjects the consumer to an obligation to pay, where: a) He has previously given his express consent for the performance of the contract to begin before the end of the withdrawal period; and b) He has acknowledged that he will lose his right of withdrawal; and c) The trader has provided confirmation of the consumer’s agreement in accordance with the provisions of the second paragraph of Article L. 221-13.

The provisions of exception 13° are intended to apply also to Additional Content. Thus, when purchasing additional Content, the Client expressly agrees that the execution begins immediately after payment. He acknowledges that he loses his right of withdrawal as a result, in accordance with Article L.221-28 of the French Consumer Code.

The Operator will reimburse the Client for the sums due within fourteen (14) days of receipt of all the elements necessary to implement the Client's reimbursement. This refund may be made by the same means of payment as that used for the Client. As such, the Client who has paid for his or her order in the form of credit notes/gift vouchers may be reimbursed by credit notes/gift vouchers according to the Operator's wishes. By accepting these General Terms of Sale, the Client expressly acknowledges that he or she has been informed of the terms of withdrawal.

The Client may contact the Operator:

By email, by writing to support@campus.coach, and including in the message their name, phone number, the subject of their request, and the order number of the order concerned.

The Operator is the sole owner of all the Elements present on the Website, including, but not limited to all texts, files, animated or non-animated images, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database, Website structure, and all other elements of intellectual property and other data or information (hereinafter, the “Elements”) which are protected by Canadian and international laws and regulations, notably regarding intellectual property.

Consequently, none of the Website’s Elements may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcasted, represented, stored, used, rented, or exploited in any other manner, free of charge or for a fee, by a Client or by a third party, regardless of the means and/or medias used, whether they are known now or unknown to date, without prior express and written permission of the Operator on a case-by-case basis, and the Client is solely responsible for any unauthorized use and/or exploitation of the Elements.

Moreover, it is stipulated that the Operator is not the owner of the content uploaded by Clients, for which the latter remain fully responsible and shall indemnify the Company against any claims in this regard. Clients grant the Operator a non-exclusive, transferable, sublicensable, free, and worldwide license for the use of the intellectual property content they publish on the Website, for the entire duration of the protection of these contents.

The Operator reserves the right to pursue legal action against persons who have not respected the provisions contained of the present section.

The Operator declares they have taken out insurance covering their professional and contractual liability.

The Operator cannot be held liable for any breach regarding the contract that is caused by the Client’s actions or by an event qualified as superior force (force majeure) by the courts of the jurisdiction or due to any third party’s unforeseeable and insurmountable actions.

The Operator cannot be held liable for information imported, stored, and/or published on the Website by the Clients. The Operator cannot be held liable for any information published by a Client on the Website and any direct or indirect damages that this use could cause to a third party. The Client who made the publication remains solely liable in this regard.

The Client acknowledges that the characteristics and constraints of the Internet do not allow the Operator to guarantee the security, availability, and integrity of data transmissions over the Internet. Thus, the Operator does not guarantee that the Website and its services will operate without interruption or malfunction. Specifically, their operation may be momentarily interrupted for maintenance, updates, or technical improvements, or to evolve the content and/or their presentation.

The Operator cannot be held liable for any use that could be made of the Website and its services by the Clients in violation of these General Terms of Sale and for the direct or indirect damages that this use could cause to a Client or a third party. Specifically, the Operator cannot be held liable for false statements made by a Client nor for their behavior towards third parties. In the event that the Operator’s liability is sought due to such behavior by one of its Clients, the latter agrees to indemnify the Operator against any conviction pronounced against them and to reimburse the Operator for all costs, including legal fees, incurred for their defense and legal proceedings.

The Client is solely responsible for all the content they put online on the Website, which they expressly declare to have all rights to. The Client guarantees to the Operator that they will not post content online violating third-party rights, including intellectual property rights, and/or constituting an attack on individuals (including but not limited to defamation, insults, slander, etc.), respect for privacy, an attack on public order and good morals (including but not limited to advocating for crimes against humanity, discrimination, incitement to racial hatred, child pornography, etc.). In case of violation of the laws of the jurisdiction, good morals, or these GTS, the Operator may, at their sole discretion, exclude Clients who have committed such offenses and delete information and references to such contentious content. The Operator is qualified as a host regarding content posted online by third parties. In this regard, it is recalled that the Operator has no general obligation to monitor the content transmitted or stored via the Website. In the event that the Operator’s responsibility is sought due to content posted online by the Client, the latter agrees to indemnify the Operator against any conviction pronounced against them and to reimburse the Operator for all costs, including legal fees, incurred for their defense.

The Client is solely responsible for maintaining the confidentiality of their username and password and is solely responsible for all access to their Client account, whether authorized or not.

The Operator cannot be held responsible for any harmful action or occurrence carried out via the Client’s personal space by a third party who accessed their identifiers and password due to fault or negligence attributable to the Client. The Client undertakes to inform the Operator immediately as soon as the Client becomes aware of or suspects unauthorized use or unauthorized access to their personal space.

For more information regarding the Operator’s use of personal data, please read the Privacy Policy (the “Policy”). You can consult this Policy at any time on the Website.

The hypertext links available on the Website may refer to third-party sites not published by the Operator. They are provided solely for the Client’s convenience, to facilitate the use of resources available on the Internet. If the Client uses these links, they will leave the Website and agree to use third-party sites at their own risk, or where applicable, in accordance with the conditions governing them.

The Client acknowledges that the Operator neither controls nor contributes in any way to the development of the terms of use and/or content applicable to or found on these third-party sites.

Consequently, the Operator cannot be held responsible in any way whatsoever for these hypertext links.

Furthermore, the Client acknowledges that the Operator does not endorse, guarantee, or assume any responsibility for the terms of use and/or content of any third-party sites.

The Website may also contain promotional hypertext links and/or banner ads referring to third-party sites not published by the Operator.

The Operator invites the Client to report any hypertext link on the Website that allows access to a third-party website offering content contrary to the law and/or good morals.

The Client may not use and/or insert any hyperlink pointing to the Website without the prior written agreement of the Operator on a case-by-case basis.

The Client authorizes the Operator to mention the Client’s name and logo as a reference in their communication materials (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).

The Client (hereinafter the “Sponsor”) can use the sponsorship feature offered by the Service.

By sharing their sponsorship code, the Sponsor can sponsor anyone interested in subscribing to the service with the same currency as the Sponsor.

When a person other than the Sponsor (hereinafter the “Referee”) uses the sponsorship code, they will receive a discount of €15 (fifteen euros) including tax, or if they are located in Canada, CAD$19.99 (nineteen dollars and ninety-nine cents Canadian dollars) when subscribing to one of the paid offers provided by the Service.

Once a Referee subscribes to a paid offer of the Service using the Sponsor’s code and a first invoice of more than €0 (zero euros) is paid by the Referee, the Sponsor will receive a credit of €15 (fifteen euros) including tax if the Referee makes their payment in the same currency (€). If they are located in Canada, CAD $19.99 (nineteen dollars and ninety-nine cents).

In no case can the Sponsor request payment from the Service to recover the accumulated credit balance resulting from the sponsorship feature.

The Sponsor and the Referee must be of legal age and legally competent, they must not be under guardianship, conservatorship, or judicial protection.

The Sponsor and the Referee must both be natural persons.

No legal entity can benefit from sponsorship.

Sponsorship cannot be cumulated with other promotional offers.

The Operator reserves the right to modify, suspend, or terminate sponsorship at any time without notice.

In case of fraud or non-compliance with the sponsorship conditions, for reprehensible behavior, the Operator reserves the right to request reimbursement of the sponsorship bonus.

Mobile app updates and features:

From time to time, Mobile app updates may be available via the App Store and Play Store. Depending on the update and based on whether you used the App Store or Play Store to download and access the Mobile app, you may not be able to use the Mobile app until you have installed the latest version of it. Furthermore, you acknowledge that the Mobile app is provided via the Internet and Mobile networks and that the quality and availability of the Mobile app may be affected by factors beyond our reasonable control. Consequently, we accept no responsibility for connectivity issues you may experience while using the Mobile app. Furthermore, you acknowledge and agree that you are exclusively responsible for obtaining and maintaining all telecommunications, broadband internet connection, computer hardware, equipment, and services necessary to access and use the Mobile app, and for paying the data charges which may be incurred by your network provider in relation to your use of the Mobile app.

Store rules:

Regarding the download of the Mobile app, you agree to comply with the rules of the App Store and Play Store, as applicable. You acknowledge that the availability of the Mobile app may depend on the App Store or Play Store from which you downloaded the Mobile app. You acknowledge that these terms are between you and Campus Coach and not with the App Store or Play Store. The App Store and Play Store are not responsible for the Mobile app, its content, maintenance, support services, and associated warranty, and addressing any claims related thereto (e.g., product liability, legal compliance, or intellectual property infringement). You acknowledge that the App Store and Play Store (and their respective affiliates) are third-party beneficiaries of these terms and will have the right to enforce these terms against you.

Subscriptions:

Payments & refunds

Subscription payments must be made at the time of purchase. Upon confirmation of your subscription, your selected payment method will be debited immediately. We accept the following payment methods:

Purchase on the App Store for iTunes or Play Store for Google with any accepted payment method. Any refund due to you will be processed in accordance with the App Store refund policy, where you purchased the subscription for the Campus Coach Mobile app. Most of the time, it is the specific app store that decides when to grant a refund. The decision to offer a refund in these circumstances is entirely at the discretion of the specific app store. You can stop the automatic renewal of subscriptions at any time, but no refund is available. You will be able to continue using the Campus Coach Mobile app for the remainder of the current subscription period. An auto-renewable subscription can only be stopped by explicitly canceling it. Any reason for canceling a subscription must be communicated to us through one of the following channels: Visit the appropriate “Manage Subscriptions” section of the app store where you first downloaded the Campus Coach Mobile app (e.g., App Store, Google Play Store). Please note that you are not required to share information if you do not wish to. We may ask you why you decided to cancel your subscription and may use any answers you provide to improve the Campus Coach Mobile app in the future. We have the right to terminate your subscription and/or cancel your account under specific and rare conditions. If we take such action, you will be contacted by email, and we will explain why the cancellation and/or closure occurred. You will not be entitled to a refund if your account is closed, and your subscription will be canceled due to the violation of the Terms and Conditions. Please email us at support@campus.coach if you believe your account has been closed and your subscription has been canceled by mistake. You will receive a refund for the remaining amount of your subscription if your account is closed and/or your subscription is terminated for another reason. The refund will be calculated by multiplying the number of whole days remaining until the end of your subscription by the price of your subscription, which was divided by the total number of days in the subscription (or, in the case of an auto-renewable subscription, until the renewal date). You will receive any refund due to you.

Affiliate Sponsorship Discounts and Codes

We do not offer discounts or sponsorship codes from affiliates or any other third parties for services provided through the native mobile app distributed via the App Store and the Google Play Store.

These General Terms of Sale constitute a contract governing the relationship between the Client and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator concerning their subject matter. If one or more provisions of these GTS were declared null and void pursuant to a law, regulation, or following a final decision of a competent court, the other provisions shall retain their full force and scope. Furthermore, the fact that one party to these GTS does not exercise a right against the other party for breach of any provision of these GTS shall not be interpreted as a waiver of its right to invoke such a breach in the future.

The Operator reserves the right to modify at any time and without notice the content of the Website or the services available therein, and/or to temporarily or permanently cease operating all or part of the Website.

Furthermore, the Operator reserves the right to modify at any time and without notice the location of the Website on the Internet, as well as these GTS. The Client is therefore obliged to refer to these GTS before any use of the Website. IN CASE OF MATERIAL CHANGES AND IN THE EVENT OF ONGOING SERVICES, THE USER WILL BE INFORMED BY EMAIL AND BY A NOTICE ON THE WEBSITE BEFORE THE CHANGE IS IMPLEMENTED.

The Client acknowledges that the Operator cannot be held liable in any way towards them or any third party for these modifications, suspensions, or cessations.

The Operator advises the Client to save and/or print the present GTS for safe and lasting storage, and thus be able to invoke them at any time during the execution of the contract if needed.

In case of dispute, you should first contact the company’s customer service at the following contact details: support@campus.coach.

These GTS are governed, interpreted, and applied in accordance with Canadian and Québec law.

The Client acknowledges having carefully read these GTS.

By registering on the Website, the Client confirms having taken note of the GTS and accepting them, making them contractually bound by the terms of these GTS.

The GTS applicable to the Client are those available on the date of the order, a dated copy of which may be provided at the Client’s request, and it is specified that any modification of the GTS made by the Operator will not apply to any order made beforehand unless expressly agreed for by the Client originating from a given order.